Help & Support
Reach the team, browse the docs, and find answers fast.
What it does
Help & Support is the direct line to the Dealer Bloom team. Send us a message about anything — a bug, a feature request, a billing question, "how do I do X" — and someone on the team who ships the platform will reply.
admin · support
Sending a message
What we can help with
- How-to questions — the fastest way to get unstuck when you can't find something in the docs
- Bug reports — something in the admin or on your public site doesn't behave right
- Feature requests — the roadmap is shaped by dealer requests; tell us what you need
- Billing questions — plan changes, invoices, refund questions
- Urgent issues — site down, payment failed, data question — flag as urgent and we'll prioritize
Browsing the docs
The docs cover every admin screen and every workflow. From the Support page you can jump straight to the documentation hub — search by topic or browse by category.
Tip
Before writing to support, try searching the docs — Cmd/Ctrl+K in the docs opens the search bar. Nine times out of ten there's already a guide for what you're trying to do.
Response time
- Business hours: typically within the hour
- Off-hours: within one business day
- Urgent (site down / billing failure): as soon as someone is available, day or night
Who can access this
Requires support:read. Every role has this by default because we want every user to be able to reach us — being locked out of support is a bad user experience.